You can request a refund for an item to be defective, and can do so within 15 days of buying it .
You should contact the customer service department email: email@example.com , and once we have authorized the return , we will inform you of the process to follow.
After verifying all data, send a carrier to pick up your package within 24 hours ( if possible ) . Narrow the collection, transport company will contact you. If , for any reason, does not convince you propose date , contact them to change it.
Shipping address for return is: ION FIZ
Calle San Lucas 4 – Left . 28004 Madrid, Spain .
The deadline for any refund is 15 days from the date of purchase
Returns on ionfiz.com are always free.
After taking back (Items must be in perfect condition and have all internal labels ) , we will send you a confirmation email and immediately proceed to refund the same way you made the purchase
Please note that payment of the amount on your card can take 10 days depending on the bank that issued the card. You can control the refund through your account or by contacting your bank .
In this case please contact our Customer Service Department at email: firstname.lastname@example.org and solve the problem as soon as possible .
ionfiz.com reserves the right to refuse returns communicated or sent after the deadline , or items that are not in the same condition in which they were sent.