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Returns

 

HOW TO RETURN AN ITEM

You can request a refund for an item to be defective, and can do so within 15 days of buying it .

You should contact the customer service department email: ventas@ionfiz.com , and once we have authorized the return , we will inform you of the process to follow.

After verifying all data, send a carrier to pick up your package within 24 hours ( if possible ) . Narrow the collection, transport company will contact you. If , for any reason, does not convince you propose date , contact them to change it.

Shipping address for return is: ION FIZ

Calle San Lucas 4 – Left . 28004 Madrid, Spain .

 

DEADLINE FOR RETURN

The deadline for any refund is 15 days from the date of purchase

 

THE RETURN IS MY POSITION ?

Returns on ionfiz.com are always free.

 

HOW AND WHEN TO RECEIVE THE AMOUNT OF MY RETURN

After taking back (Items must be in perfect condition and have all internal labels ) , we will send you a confirmation email and immediately proceed to refund the same way you made the purchase

Please note that payment of the amount on your card can take 10 days depending on the bank that issued the card. You can control the refund through your account or by contacting your bank .

 

IF THE AMOUNT OF reimbursement, IS WRONG ?

In this case please contact our Customer Service Department at email: ventas@ionfiz.com and solve the problem as soon as possible .

 ionfiz.com reserves the right to refuse returns communicated or sent after the deadline , or items that are not in the same condition in which they were sent.

Los pedidos que se realicen a partir del 4 de Agosto serán enviados a partir del 28 de Agosto por vacaciones , disculpen las molestias | The Orders that are made from August 4 will be sent from August 28 for holidays , sorry for the inconvenience